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All HSC modules available are listed below with information and a sample video.

As well as a video, all modules contain a workbook with resources such as handouts, evaluations, activities, notes, glossary & certificates, all available through this secure, Ecordia Learning online platform.  The videos below work in the same way once you are subscribed and the all videos for one module are listed on the same page.

(Answer documents for assessors are sent to customers separately and are not accessible through this online platform, as many organisations give their employees and learners access to this platform). 

All pricing is Ex VAT. 

Health & Safety


This video is the first of a suite of videos which will help you cover the outcomes for the Care Certificate and also links to the ‘QCF’ (Qualifications and Credit Framework).
Topics covered include:

• What you must do
• Health and safety risk assessments
• Accidents and sudden illness
• Reducing the spread of infection
• Legislation
• COSHH
• Fire
• Security

PRICE:  £100.00 for the first year, £75.00 per annum thereafter.

Medication

This title covers some recently produced evidence-based guidelines published by the Department of Health, and topics such as, Regulations, Policies, Informed decisions, Mental Capacity Act and much, much more. 

Topics covered include:

• Regulations
• Policies
• Informed decisions
• Mental Capacity Act 2005
• Mental Capacity Act Code of Practice 2007
• Record keeping
• Medication administration record (MAR)
• The ‘6 R’s’
• Receiving, storing and disposing
• Covert administration.

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Preparing & Handling Food

In our day-to-day lives sometimes we don’t take enough care with food safety in our own homes. Our own personal standards, whilst acceptable to us individually, are not the standards to be applied in the workplace. The video covers the major concerns regarding food safety in the work setting.

Topics covered include:

• Potential food safety hazards
• What are high risk foods?
• Microbiological hazards
• Cross contamination
• Personal hygiene
• Separating foods
• Cleaning
• Cooking
• Microwaves
• Storing
• Allergies

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Cancer Awareness

Most of us will be affected either directly or indirectly by cancer at some point in our lives. This video explains the many different types of cancer, their causes, progression and various treatment options and will provide you/your staff team with a good understanding of the many forms of cancer.

Topics covered include:

• Statistics
• Causes of cancer
• Risk Factors
• Signs and symptoms
• Stages of cancer
• Treatment

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Activities

Individuals should be given opportunities for stimulation through leisure and recreational activities in and outside the home which suit their needs, preferences and capacities and these interests should be recorded. This video explores the different types of ‘activities’ and the beneficial effects they have on those you support.

Topics covered include:

• What is an activity?
• Supportive environment
• Group and individual programmes
• Social benefits
• Leisure activities
• Tasks, activities and occupation
• Spontaneous activity
• Physical and mental well-being

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Awareness of Mental Health, Dementia & Learning Disabilities

For you to give support to people with mental health conditions, dementia or learning disabilities you‘ll need to know more about these conditions and how they may affect each individual. This title assists you in providing that support and helps you cover the outcomes for the Care Certificate (standard 9). It also links to the ‘QCF’ (Qualifications and Credit Framework).

Topics covered include:

• Psychosis
• Depression
• What is dementia?
• Reaction to drugs and medication
• Learning disabilities
• Attitudes
• Legislation
• Advance statements and decisions

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Communication

Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care-worker you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This video explores the various methods of communication and is linked to the ‘QCF’ (Qualifications and Credit Framework). It will also help you cover the outcomes for the Care Certificate (standard 6).

Topics covered include:

• Reaction when communicating
• Verbal communication
• Vocabulary
• Body language
• Technological aids
• Language and communication needs
• Culture
• Checking understanding
• Confidential information
• Legislation

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Diabetes Awareness

With the projected huge increase in the next 20 years of the number of people who have diabetes, it is more important than ever that those in a supporting role have a good understanding of this condition.

The video and materials covers causes, effects, medication and management of diabetes.

Topics covered include:

• Type 1 and Type 2 Diabetes
• Medication
• Hypoglycaemia
• Hyperglycaemia
• Symptoms and causes
• Care planning
• Foot care

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Dignity & Respect

Dignity is at the heart of person-centred care. It means treating individuals in such a way as to give them maximum control over their own lives. Care workers should support people with the respect they would want for their own family.

Topics covered include:

• The Dignity Challenge
• Dignity Matters
• Definitions of Dignity
• Legislation
• Dignity in Safeguarding
• Meeting nutritional needs
• Communication
• What do you See?

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Duty of Care & Working in a Person Centred Way

This title is in fact two titles in one, helping you cover the outcomes for the Care Certificate standards 3 and 5 whilst also linking to the ‘QCF’ (Qualifications and Credit Framework).

Topics covered include:

Duty of care:

• Dealing with dilemmas
• Risk enablement and dementia
• Adverse events, incidents, errors and near misses
• Dealing with confrontation and difficult situations

Working in a person-centred way:

• Person centred values
• Care planning
• Changing needs of individual
• Advance care planning

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Caring For Dying People

Caring for and supporting people approaching the end of their life is considered the most challenging work any health and social careworker faces. It can also be the most rewarding – if they have the right knowledge, skills and attitude to provide the care and support they need.

Topics covered include:

• Policies
• When does ‘end of life’ begin?
• Palliative care
• Diversity, equality and language
• Planning ahead
• Preferred Priorities for Care
• Power of attorney
• Gold Standards Framework
• Nutrition, Hydration and Mouth Care.

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Epilepsy Awareness

This video explains what you should and should not do when confronted with someone experiencing a seizure. It covers statistics, possible causes of seizures as well as treatments and seizure management.

Topics covered include:

• What is Epilepsy?
• Causes of seizures
• Management of major and minor seizures
• Diagnosis and medical treatment
• Alternative treatments
• Self management

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Equality, Diversity & Inclusion

This video explains the importance of ensuring that all individuals and groups are treated fairly, irrespective of certain characteristics such as race or age and how we must all aim to recognise, respect and value people’s differences.

Topics covered include:

• What is diversity?
• What is discrimination?
• What is equality?
• What is inclusion?
• Prejudice and stereotyping
• Labelling
• Communication
• The law
• Dementia
• Reflective thinking

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Essential First Aid

Accidents can happen anywhere and at any time and first aid is the emergency care given to a casualty before professional help arrives. This video will assist in the application of effective First Aid and includes the use of modern equipment such as an ‘Automated External Defibrillator’ (AED)

Topics covered include:

• What is Essential first aid?
• Role of the First Aider
• Automated external defibrillator (AED)
• Auto injector • Managing an incident
• Severe allergic reaction

PRICE: £100.00 for the first year, £75.00 per annum thereafter.


Fire Safety 

Fire can be extremely dangerous wherever and whenever it occurs. We all need to understand how fire breaks out and know how to take steps to minimise the risk of this happening.

Topics covered include:

• What does a fire need to start?
• Managing fire safety
• Risk assessment
• Fire warning systems
• Fire fighting equipment
• Signs and notices
• Training
• Daily checks
• Emergency plan
• Escape routes
• Fire prevention
• Responsibilities

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Fluids & Nutrition

Good nutrition is critical to overall health and well-being and this is something within health and social care we need to be very aware of. This title will help you cover the outcomes for the Care Certificate (standard 8) and also links to the ‘QCF’ (Qualifications and Credit Framework).

Topics covered include:

• Causes of poor nutrition
• Importance of understanding a balanced diet
• Essential nutrients
• The ‘eatwell’ plate
• Dehydration
• Encouraging fluid intake
• Importance of food safety measures
• Monitoring eating and drinking.

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Handling Information & Safeguarding Children

Another ‘2-in-1’ title, helping you cover the outcomes for the Care Certificate standards 14 and 11 whilst also linking to the ‘QCF’ (Qualifications and Credit Framework)

Topics covered include:

Handling information:
• Confidentiality
• Code of Conduct
• Recording, storing and sharing information.

Safeguarding children:

• Child protection and safeguarding
• Child abuse
• Identifying children and families who may need early help
• Record keeping
• What to do if a child discloses abuse
• Legislation and guidelines.

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Infection Prevention & Control


Good infection prevention and control is vital so that everyone using and working in care services receive care that is safe and effective. Infection prevention and control should be part of daily practice and everyone has a responsibility in this area.

This title will help you cover the outcomes for the Care Certificate (standard 15) and also links to the ‘QCF’ (Qualifications and Credit Framework).

Topics covered include:

• Viruses
 • Cross infection
 • Chain of infection
 • Personal hygiene
 • Handwashing
 • Handling and disposing of sharps
 • Soiled laundry management
 • Clinical hazardous waste

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Know Your Own Role

This title is in fact two titles in one. ‘Your role’ will help you cover the outcomes for the Care Certificate (standard 1) whilst ‘Your personal development, will assist with standard 2. These titles also link to the ‘QCF’ (Qualifications and Credit Framework).

Topics covered include:

Your role:

• Main duties and responsibilities
• Standards and Codes of Conduct
• Working conditions
• Agreed ways of working
• Dealing with conflict

Your personal development:

• Supervision and appraisal
• Measuring learning activities
• Reflective practice
• Functional level of skills
• CPD (Continuing Professional Development)

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Lone Worker

This video covers the risks and dangers involved when employees work alone as well as employers responsibilities towards it ‘Lone Workers’. This training video also looks at regulations in relation to working alone and the vital role communication plays in ensuring individuals health and safety.

Topics covered include:

• Legal considerations
• Health and Safety
• Communication links
• Transport
• Bogus callers
• Answering the telephone
• Benefits
• Responsibilities

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Making It Better

Perhaps the most important feature of person-centred care is to be able to see things through the eyes of the person you are supporting. This is called empathy. You may think you are a good care worker, but do you actually care or are you more concerned with getting through the tasks of the day than focusing on the needs and preferences of individuals?

Topics covered include:

• Person-centred care
• Independence
• Choice
• Rights
• Communication

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Mental Capacity

This training video is a concise and ‘friendly’ introduction to the ‘Mental Capacity Act’ summarising the key principles and how these should be put into practice.

Topics covered include:

• Key elements
• Legislation
• Assessing capacity
• Best interests
• Helping individuals make decisions for themselves
• Communication
• Protection for workers
• Independent Mental Capacity advocate (IMCA)
• Service
• Deprivation of liberty standards
• How are safeguards used?

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Moving & Positioning

This video training package covers all the fundamental aspects of Moving and Handling/Moving and Positioning making it an essential tool for your staff team.

Topics covered include:

• What is Moving and Handling?
• Ergonomics
• Health & Safety at Work
• Responsibilities
• Mental Capacity Act
• Hoists
• Equipment
• Function of the Spine
• Risk Assessment
• Other Tasks

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Risk Assessment

Good care practice must be person-centred and this includes risk assessment and management. Everyone is entitled to make choices, and be as independent as possible regardless of age, disability or condition. Risk enablement is taking a positive approach rather than a negative one. The assessment begins with ‘what can be done’ rather than ‘what can’t be done’.

Topics covered include:

• What is risk?
• Positive risk management
• Person-centred approach to risk management
• Principles for person-centred practice
• Risk enablement and dementia
• Legislation and policies
• What happens if something goes wrong?
• Support plans
• Record keeping

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Slips, Trips & Falls

Falls are not an inevitable consequence of old age. They are more likely to be due to underlying risk factors and you can contribute significantly to reducing falls by recognising and modifying these risk factors.

Topics covered include:

• Why do people fall?
• Causes of falling
• Consequences of falling
• Diseases that may contribute to falling
• Fear of falling
• Falls prevention
• Falls Risk Assessment
• Record keeping

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Safeguarding Adults

The Safeguarding Adults video includes the recent additions to Safeguarding terms, such as ‘modern slavery’, ‘domestic violence’ and ‘psychological abuse’. This title will help you cover the outcomes for the Care Certificate (standard 10) and also links to the ‘QCF’ (Qualifications and Credit Framework).

Topics covered include:

• Indicators of abuse
• Neglect
• Person-centred care
• Helping people to keep safe
• Responding to abuse
• Legislation

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Stroke Awareness

This Stroke Awareness training video explains the changes that happen in the brain when a stroke has occurred. It explains the two types of stroke and their possible causes. You will learn how to recognise the signs and symptoms of a stroke and how to act F.A.S.T. when confronted with someone experiencing a stroke.

Topics covered include:

• What is a stroke?
• Signs and symptoms of a stroke
• F.A.S.T.
• Communication
• Depression
• Risk factors
• Emotional issues
• Life after Stroke

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Who Cares

At some time or another in our lives we will all be ‘customers’ and most of us have experienced poor customer service. The purpose of this title is to highlight how those people now living in a care environment should receive the same level of customer service as we all expect ourselves. The service should be no different to buying something in a well-known, respected high-street retailer, eating in a first-class restaurant or staying in a five-star hotel!

Topics covered include:

• Customers
• Skills and knowledge
• Task-oriented care
• Promoting dignity
• Person-centred care
• Personal appearance
• Value base of care
• Empowerment

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

Customer Service - Our Priority

Customer service and customer care are largely interchangeable. Both mean focusing on the customer and giving the best service possible.

The principles of customer service apply wherever you work. When you provide a service, you should think about how you are providing that service and make sure the customer is satisfied.

Topics covered include:

• Who Is A Customer?
• Communicate Effectively
• Linguistic Tone
• Special Needs
• Questionning
• Language
• Recognise Diversity
• Complaints

PRICE: £100.00 for the first year, £75.00 per annum thereafter.

The Care Certificate


The suite of materials consists of a workbook covering all fifteen standards and a video too. Also contained in the set are resources for delivering the actual Care Certificate together with an excellent tool to help with the observations. The resources contain a guide, notes, suggested answers to the questions and advice on completion of paperwork.

The resources are comprehensive and meet the Skills for Care outcomes. The Care Certificate differs from the common induction standards which was based solely on underpinning knowledge. We understand that many of those who were previously delivering this training may not have any experience of observing, so we have put together this new resource with some hints and tips and some ideas, scenarios and examples of role play which can be used. 

PRICE: £300.00 per annum

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